Refund and Returns Policy
Returns
We accept returns of unopened products within 30 days of the date you receive your order. There is no restocking fee.
We’re happy to exchange unopened products within the same 30-day window.
- All returns must be pre-approved by a customer service representative. Please contact us before sending anything back.
- Customers pay return shipping, except when the return is due to our error (a shipping, packing, manufacturing, or customer service mistake), in which case we cover it.
- Once we receive and inspect your return, we will refund the product price to your original payment method. Original shipping charges are not refunded unless the return is due to our error.
- Books are non-refundable.
Items we cannot accept for return:
- Products with the tamper-evident seal broken or missing
- Products with stickers attached, markings, or soiled labels
Damaged or incorrect orders
Please unpack and inspect your shipment within 24 hours of delivery. All damage claims must be made within 24 hours of the delivery date. If the product or packaging is damaged, keep all shipping boxes and packing materials, since the carrier may want to inspect them.
Shipping insurance
Because of an increase in lost and damaged packages with USPS and UPS, we recommend adding insurance to your order. You’re welcome to opt out, but if an uninsured package is lost or damaged, filing a claim with USPS or UPS will be your responsibility. If a package is lost through no fault of ours, a replacement order can be sent at your cost.
Thank you for your business!